Refund & Cancellation Policy

Last updated: 24 June 2026

This Refund & Cancellation Policy applies to the services purchased from Igor Kozhevin through the website www.italyally.com, by payment link, invoice, online checkout, email, SMS/Messages, WhatsApp or any other approved sales channel.

This Policy should be read together with our:

• Terms & Conditions: [Link]
• Privacy Policy: [Link]
• Cookie Policy: [Link]

By purchasing our services, you agree to this Refund & Cancellation Policy.

1. Service provider

The services are provided by:

Igor Kozhevin Legal form: Private Entrepreneur Registered office: Via San Michele 12, Foresto Sparso, 24060, BG, Italy VAT / Tax ID / Company number: Partita IVA #04727640163 Tax code / Codice Fiscale: KZHGRI72E05Z135S Email: [email protected] Website: www.italyally.com Customer support email: [email protected] Legal notices email: [email protected] WhatsApp / phone: +1 (978) 265-0305

2. Services covered by this Policy

This Policy applies to online travel support and local assistance services in Italy, including, depending on the package purchased:

• SMS/Messages, WhatsApp travel support;
• itinerary assistance;
• restaurant help and reservation guidance;
• ZTL and local traffic guidance;
• taxi and transport guidance;